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Our Members: The Things We Did in 2018 – Year in Review

by Jacob Stimpson | 9 January 2019 | Apps, Software, & SaaS, Customer Service, Members, News, Productivity & Effectiveness, wpXPRESS | 0 comments

Our members one of the first times I got paid to do computer work. I don’t remember exactly what I did, I think I added some new hardware to upgrade a computer and maybe fixed some software issues as well. This was back in the Windows 3.1 days or maybe Windows...
Why Do I Need WordPress Website Maintenance?

Why Do I Need WordPress Website Maintenance?

by Heather | 3 April 2018 | WordPress, Customer Service, New Members, Website Maintenance | 0 comments

Most businesses today have a website that functions well enough for their needs, and once it’s up and running, it often becomes an afterthought. Many business owners simply leave their website as it is, thinking that as long as it’s working, there’s no...
We Moved to Flywheel Hosting! …And Why We Did It

We Moved to Flywheel Hosting! …And Why We Did It

by Jacob Stimpson | 22 February 2017 | Customer Service, Hosting & Domains, News, Web Design, WordPress | 3 comments

Here at wpXPRESS, hosting is an essential part of our business. We can’t provide ‘hassle-free’ websites unless we have great hosting, like Flywheel, to keep those sites online and running at their optimum. So we take hosting very seriously. I...
One Account Page for Give Donations & WooCommerce… to Rule Them All!

One Account Page for Give Donations & WooCommerce… to Rule Them All!

by Jacob Stimpson | 5 January 2017 | Customer Service, Divi, WooCommerce, WordPress, WP Admin, WP Plugins | 2 comments

The Give plugin from WordImpress is an excellent plugin for accepting donations on a website. In fact, from what I understand, it was created in part as an answer to the complicated mess that comes from trying to manage account donations via WooCommerce. Since...
Now THAT’s How You Apologize to Your Customers

Now THAT’s How You Apologize to Your Customers

by Jacob Stimpson | 13 August 2014 | Customer Service | 0 comments

Apologizing to customers is an art that many companies struggle to master. However, Simple, an online bank that has redefined modern banking, provides a shining example of how to handle customer frustration, turning challenges into opportunities for loyalty and trust....
Props to Costco’s Customer Service

Props to Costco’s Customer Service

by Jacob Stimpson | 6 July 2014 | Customer Service | 0 comments

I’ve been a fan of Ray-Ban sunglasses for years, dating back to when they were made by Bausch & Lomb. They’ve always provided good quality and durability, making them a go-to for me. A little over a year ago, I picked up a pair from Costco for my birthday,...
How NOT to Treat Your Customers – My Experience with Verizon Wireless

How NOT to Treat Your Customers – My Experience with Verizon Wireless

by Jacob Stimpson | 25 January 2012 | Customer Service | 1 comment

I sent the following through Verizon Wireless’ “feedback” form today: I just tried to change my plan back from 500 txt messages/month to 250, like I had before. When I upgraded, because I was going over, I was specifically told I could go back to the...
How to Leave Godaddy.com

How to Leave Godaddy.com

by Jacob Stimpson | 22 December 2011 | Business, Customer Service, Hosting & Domains | 23 comments

UPDATE: 12/22/2011 Many users are deciding to leave Godaddy after the company recently announced their support for SOPA. If you don’t know what SOPA is, it’s a bill that pretends to want to protect Copyright holders. However, it’s the old...
Netfirms Let Us Down, So We Left Them – Here’s Why

Netfirms Let Us Down, So We Left Them – Here’s Why

by Jacob Stimpson | 4 May 2011 | Customer Service, Hosting & Domains | 5 comments

I just sent the following message to Netfirms support. I wanted to post it publicly, so as to help get the word out about their supposed “upgrades” which have completely ruined their advantage over other domain registrars that previously wrote about in an...

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