Customer Service
The Things We Did for Our Members in 2018 – Year in Review
I remember one of the first times I got paid to do computer work. I don’t remember exactly what I did, I think I added some new hardware to upgrade a computer and maybe fixed some software issues as well. This was back in the Windows 3.1 days or maybe Windows 95’s early days. I…
Read MoreWhy Do I Need My WordPress Website Maintained?
Most businesses have a running, functioning website. Often once the website is completed, it is not thought about again until one of two things happen. Either you want changes made to it or the site crashes. When a site crashes, you then have to contact a developer to diagnose and fix the problem, which is time your…
Read MoreWe Moved to Flywheel Hosting! …And Why We Did It
Here at wpXPRESS, hosting is an essential part of our business. We can’t provide “hassle-free” websites unless we have great hosting to keep those sites online and running at their optimum. So we take hosting very seriously. I personally know a ton about hosting, because I’ve used a lot of different hosts and server setups…
Read MoreOne Account Page for Give Donations & WooCommerce… to Rule Them All!
The Give plugin from WordImpress is an excellent plugin for accepting donations on a website. In fact, from what I understand, it was created in-part as an answer to the complicated mess that comes from trying to accept donations via WooCommerce. Since WooCommerce is an estore plugin, it doesn’t do donations very well. But what if you…
Read MoreNow THAT’s How You Apologize to Your Customers
This is how a company should appologize. I use Simple. They’re an online bank that is reinventing banking. No fees, and really cool web and mobile apps to manage your finances: save, plan, budget, automate, and review your spending habits. An upgrade they implemented caused me some troubles with my card, my goals, and even…
Read MoreProps to Costco’s Customer Service
I’ve been wearing RayBan’s since they were owned and made by Bausch & Lomb. In the past they’ve been great sunglasses and lasted a long time. Last June I’d been without any for a few months and was excited to find Costco selling a pair that I liked. My birthday was coming up, so I…
Read MoreHow NOT to Treat Your Customers – My Experience with Verizon Wireless
I sent the following through Verizon Wireless’ “feedback” form today: I just tried to change my plan back from 500 txt messages/month to 250, like I had before. When I upgraded, because I was going over, I was specifically told I could go back to the 250/month (and this wasn’t very long ago). Now I’m…
Read MoreHow to Leave Godaddy.com
UPDATE: 12/22/2011 Godaddy recently announced their support for SOPA. If you don’t know what SOPA is, it’s a bill that pretends to want to protect Copyright holders. However, it’s the old “using a club to kill a mosquito” approach that lobbyists seem to love: it will do far more damage than good. It will lead…
Read MoreNetfirms Let Us Down, So We Left Them – Here’s Why
I just sent the following message to Netfirms support. I wanted to post it publicly, so as to help get the word out about their supposed “upgrades” which have completely ruined their advantage over other domain registrars that previously wrote about in an article on how to leave Godaddy. I just learned that domain privacy…
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