How To Increase Website Traffic in 30 Minutes a Day | Simple Content Creation
A few months after launching a new website, small business owners may be a bit discouraged. At first, they were really optimistic that this was going to be a home run and take their business to a new level of success. But lately, traffic has been minimal and they...
10 Questions Your Website Should Answer
Let’s imagine a Questions that wake you up and notice your kitchen faucet isn’t working. You jiggle each hot and cold knob and nothing happens. You inspect under the sink and don’t find any leaking. You scratch your head and pull out your smart phone...
How to Beat Amazon at Retail in Less Than 30 Minutes a Day | Case Study: CoolKidsChairs.com
I got an email from one of my favorite clients, Gayla at Cool Kids Chairs. Gayla is a stay-at-home mom and has experienced awesome success in the past selling children’s furniture online. Here’s what her email said: I just had a quick question for you. I...
Join Me in a 30-Day Happiness Challenge
Today everything changes! Shawn Achor’s TEDx video has long been one of my favorites. And though I’ve paid lip-service to it and it’s principles, I’ve never really, fully implemented them. His research has yielded an amazing approach to...
Now THAT’s How You Apologize to Your Customers
Apologizing to customers is an art that many companies struggle to master. However, Simple, an online bank that has redefined modern banking, provides a shining example of how to handle customer frustration, turning challenges into opportunities for loyalty and trust....
Your Email Habits Are Costing Your Company Money
You have over 100 unread emails in your inbox, don’t you? It’s OK, you probably think you are the only person drowning in email. See the guy in the next cubicle, yeah, the stinky one. He’s got over 200 unread emails. He doesn’t have a clue...
Props to Costco’s Customer Service
I’ve been a fan of Ray-Ban sunglasses for years, dating back to when they were made by Bausch & Lomb. They’ve always provided good quality and durability, making them a go-to for me. A little over a year ago, I picked up a pair from Costco for my birthday,...
Top 5 Podcasts for Small Business Owners
Podcasts are a great way for me to unwind and recharge. Let me tell you how my brain works (as if you wanted to know). The majority of my day is spent running from task to task, meeting to meeting, meal to meal. I am constantly making decisions, and by the time I...