wpXPRESS Member Care Plans for 2023

Professional WordPress Support Plans

Your flight path to a hassle-free website!

Our Member Care Plans are being restructured for 2023!

We’re adding new plans at both ends of the spectrum and making monthly and annual payment periods available. New features are being added to improve performance, security, and support. Take a look at the complete feature comparison table and FAQ below. If you have any questions, just click the orange button.

2023 Plan Features Comparison

Click individual rows to see full details.

FeaturesDetailsBasicEssentialLunarGalacticCosmic
Essential Security & Maintenance (BYO Hosting) (1 Website)Improved Security & Maintenance on wpXPRESS Hosting (1 Website)Premier Security, Maintenance & Support on Enhanced wpXPRESS Hosting (1 Website)Deluxe Security, Maintenance & Support on Enhanced wpXPRESS Hosting (1 Website)Deluxe wpXPRESS Dedicated Hosting, Security, Maintenance & Support ( Up to 5 Websites)
Pricing$19.00/mo | $209.00/yr$29.00/mo |$319.00/yr$109.00/mo | $1199.00/yr$239.00/mo | $2390.00/yr$999.00/mo | $9,990.00/yr
Worry less when we take care of your website!
No Long-Term Contracts!All subscriptions run month-to-month or year-to-year. The thought of you leaving makes us sad, but we understand that needs and budgets change. You're not locked into a long-term contract and can leave any member care plan at the end of any paid membership period with no penalties. IncludedIncludedIncludedIncludedIncluded
Domain Name Registration IncludedDomain name registration is included in all Lunar and above plans. We'll purchase a new domain or transfer an existing domain to our Google Domains account (you'll have access to manage your domain if you want it). We'll pay your domain registration fees for as long as you remain a wpXPRESS member. You remain the registered owner of the domain: wpXPRESS will be the admin, billing, and technical contacts.NANAIncludedIncludedIncluded (All domains)
Cloud Hosting IncludedIf you are unhappy with your hosting provider, upgrade to our premium, high-speed, cloud-based hosting. Hosting is included on the Essential plan and above. Enjoy our premium cloud hosting while we take care of your site end-to-end. No more separate hosting fees to pay for poor hosting. No more arguing with your host about upgrading your PHP version, increasing your site resources, or configuring your SSL certificate! We handle it all on the top-rated WordPress cloud platform.NA. Bring your own hosting (see unsupported hosting providers in the FAQ) or choose the Essential plan to upgrade to our premium cloud-hosting experience.Minimally-shared wpXPRESS-managed performance-tuned cloud servers.Minimally-shared wpXPRESS-managed high-performance cloud servers.Minimally-shared wpXPRESS-managed optimal-performance cloud servers.Dedicated wpXPRESS-managed, optimal-performance cloud server.
Professional, Personal SupportOur mission is to take care of your website so you can take care of business. So the biggest value you'll receive is our excellent and experienced WordPress support, with fast completion of both emergency support and content-edit requests. We know our members and we know their websites. We'd love it if every member thought they were our only client.IncludedIncludedIncludedIncludedDedicated Customer Success Manager
Website Changes, Content Edits, and FixesWe'll publish posts on your blog, change or add images, update text, add products, tweak layouts, fix design problems, and much more. You can request tasks up to the number of hours included in your Member Care Plan, tracked in 15-minute increments. Additional paid VIP Care hours available on all plans.N/AN/A1-Hour/Month15-Hours/Month60-Hours/Month
Additional VIP Care Hours AvailablePurchase additional blocks of 2 or more hours of VIP Care as you need them. Higher-level plans pay less per block. Usage is tracked in 15-minute increments and all hours expire 60 days from purchase.$200.00/2-hour block$200.00/2-hour block$150.00/2-hour block$100.00/2-hour block$80.00/2-hour block
Sendgrid for Sending Email from Your WebsiteSending email from your web server often means messages from your site don't land in the recipient inboxes. We connect your site to Sendgrid (up to a $1000.00/year value) to maximize deliverability. Transactional emails only on Lunar and Galactic plans while the Cosmic plan includes marketing email as well. N/ATransactional Email without SendGridTransactional Email with SendGridTransactional Email with SendGridYour own SendGrid login. Both transactional and marketing email service available.
Email Account and StorageWe'll configure and manage your domain email on Rackspace servers.Optional Paid AddonOptional Paid AddonOptional Paid Addon1 Email "Mailbox" with Unlimited Same Domain Addresses and Email Forwarding 3 Email "Mailboxes" with Unlimited Same Domain Addresses and Email Forwarding
Contact and Other User FormsPlugins to build contact and other forms on your WordPress site.N/AN/AWe'll install and configure WP Forms to handle your contact and other simple forms. If you have more complex form needs Gravity Forms is available as a paid addon.We'll install and configure WP Forms to handle your contact and other simple forms. If you have more complex form needs Gravity Forms is available at no extra charge. (Gravity Forms and its extensions add overhead to your site so we'll use the best solution for your needs.)We'll install and configure WP Forms to handle your contact and other simple forms. If you have more complex form needs Gravity Forms is available at no extra charge. (Gravity Forms and its extensions add overhead to your site so we'll use the best solution for your needs.)
Analytics and Search Console SupportWe'll set up Google Analytics or Microsoft Clarity, Google Search Console, and Bing Developer Tools for your site if you don't have them configured already and send reports on the results. If you have it installed before becoming a member, we'll help you share access with us, so we can send those handy, easy-to-understand reports.N/AN/AGoogle Analytics 4 or Microsoft Clarity integration with monthly reports.Google Analytics 4 or Microsoft Clarity integration with monthly reports.Google Analytics 4 or Microsoft Clarity integration with monthly reports.
SEO Plugins & SetupWe install and optimize the Rank Math SEO plugin on your site with the Lunar plan and above. Rank Math Pro available on request on the Galactic and Cosmic plans.N/AN/ARank Math SEORank Math SEO or Rank Math SEO ProRank Math SEO or Rank Math SEO Pro
Site Performance EnhancementPeople don't wait for slow websites to load and you can get an SEO bump based on site speed. Our wpXPRESS-managed cloud-hosting sites are fully optimized and cached. Lunar and above plans include WP Compress image optimization service and CDN.N/AOn-server caching/Breeze caching plugin/Advanced Object Cache ProOn-server caching/Breeze caching plugin/Advanced Object Cache Pro/WP Compress image optimization. On-server caching/Breeze caching plugin/Advanced Object Cache Pro/WP Compress image optimization. On-server caching/Breeze caching plugin/Advanced Object Cache Pro/WP Compress image optimization.
Database OptimizationMany sites that have been worked on by multiple developers or had different plugins over the years, acquire a lot of leftover stuff that can slow them down. We'll perform database optimization to ensure the outdated data and empty fields are removed and the database defragmented.N/AN/AAnnualSemi-AnnualMonthly
Social Media IntegrationPremium versions of all of SmashBalloon's best-in-class social media integration plugins (up to a $799.00/year value) are available on the Cosmic plan. Lunar plan members can choose one social media platform (Facebook, Instagram, YouTube, or Twitter) to integrate with their website and Galactic plan members can choose any 3 platforms included with SmashBalloon.N/AN/A1 Platform3 PlatformsAll Platforms
Ecommerce SupportWe support and update eCommerce solutions like WooCommerce, Easy Digital Downloads, and more on the Galactic and Cosmic plans. For simple sales of a few products we recommend SureCart by WP Crafter.N/AN/ASimple sales of 10 or fewer products using SureCart at no extra charge. Other eCommerce solutions available as paid addons.AvailableAvailable
Client SchedulingThe included premium Simply Schedule Appointments plugin ($499/yr value) will allow your clients to schedule appointments with you right from your website. It's all automatically synced with your Google Calendar! Alternatively, we can integrate your existing calendar scheduling services like Acuity Scheduling or Calendly. Fully customized integration of Book-Like-A-Boss is available as an add-on for members with truly demanding scheduling needs.N/AN/AN/ASimply Schedule Appointments or integration with your existing calendaring services at no extra charge. Paid AddOn available for Book-Like-a-Boss.Any of our calendaring solutions, including Book-Like-a-Boss available at no extra charge.
Affiliate ManagementWe'll help you set up an affiliate program for your eCommerce website on our Galactic or Cosmic plans. We provide the setup and license for AffiliateWP and all its official add-ons ($249/yr value). Offer affiliate signup, then track and pay affiliate sales for WooCommerce, Easy Digital Downloads, Gravity Forms, and many more.N/AN/AN/AAvailableAvailable
Email Newsletter SupportWe can integrate your Galactic or Cosmic plan site with the email newsletter management app of your choice. We'll even supply the license if you choose MailPoet. Whether you use MailChimp, MailPoet, Aweber, Constant Contact, or another option, we'll configure your site to allow visitors to easily sign up for your email newsletter. We'll even integrate it into your contact and sales forms allowing easy opt-ins for both visitors and clients.N/AN/AMailChimp available. Other third-party apps, including MailPoet as paid addon.)Third-party apps available. (MailPoet license as a paid addon.)Third-party apps, SendGrid, and MailPoet all available.
Showcase Your WorkWe can set up amazing, filterable multimedia galleries at your request using Foo premium plugins ($209/yr value). Foo's gallery and lightbox products allow us to showcase your products, services, team, events, photography, YouTube channel, etc... in beautiful, tiled galleries of photos, videos, or a mix of the two. Media opens in lightboxes for easy, full-screen navigation.N/AN/AN/AImages OnlyImages and Video
Membership AddonThis optional add-on package is available for all plans. We'll set up and manage your membership-only and/or paid content. Video hosting is not included but can be arranged, possibly with additional charges depending on your data and bandwidth requirements.N/A$50.00/month$50.00/month$30.00/monthIncluded
SecurityWe'll lock down your WP site to keep hackers out and protect your data.Web Application Firewall (WAF) and Malware ProtectioniThemes Security, Server Firewall, App WAF and Malware ProtectioniThemes Security, Server Firewall, App WAF and Malware ProtectioniThemes Security Pro, WP Plugin Vulnerability Scan, Server WAF, App WAF and Malware ProtectioniThemes Security Pro, WP Plugin Vulnerability Scan, Server WAF, App WAF and Malware Protection
Blogvault Security and Firewall PackageMalcare Security via Blogvault ($99/year value) is included in all of our plans. It protects your site from attacks, malware, hacking and more. AvailableRequiredRequiredRequiredRequired
Cloudflare Enterprise FeaturesCloudflare Enterprise features are available to all wpXPRESS-hosted member sites: as a low-cost monthly addon for Essential and Lunar members and at no extra cost for Galactic and Cosmic sites. These features include Cloudflare's enterprise-grade DDoS mitigation with IPs reserved for Cloudways (our hosting platform). Cloudflare's WAF is automatically updated to protect against new threats, and Cloudway's crack engineering team manages custom firewall rules, so you don't have to. Cloudflare's enterprise-grade CDN and performance optimization are also included. In short, this feature boosts performance and security to levels achievable with Cloudflare's Business plan ($200.00/month value).NAAvailable ($3.00/month addon)Available ($2.00/month addon)IncludedIncluded (all sites)
Malware ScanningWe use Malcare's off-server malware and virus scanner to ensure your site has not been infected by any malware, viruses, or known hacks. Should one occur, we'll immediately get to work to remove it and ensure your site is secured against future vulnerabilities.N/AWeeklyWeeklyDailyDaily
24/7 MonitoringWe use Better Uptime (up to a $24/mo value) to monitor your website around the clock. We are alerted if anything goes wrong, and often fix issues before anyone knows they occurred. We include your overall uptime/downtime in your monthly report.IncludedIncludedIncludedIncluded / Private Status Page availableIncluded / Private Status Page available
Cloud BackupsWe back up your site regularly to redundant cloud services ($249/yr value) in case anything goes wrong. This includes mistakes that mess your site up or things that can happen to your site to make it crash or look broken. Just let us know if you need us to roll back for some reason, and we can roll back to the latest backup or an older one, as needed.WeeklyWeeklyWeeklyDailyDaily / Upload to your own cloud service folder available
Safe UpdatesWe safely apply core WordPress, plugin, and theme updates using either a staging site or by backing up the site immediately before applying updates. Truly safe updates are available on the Lunar plan and above. These updates use a number of automated tests to ensure that everything still works following updates.AvailableOur update service is mandatory to ensure the security of our servers. Automated safe updates available as a paid addon.Our update service is mandatory to ensure the security of our servers. Automated safe updates available as a paid addon.Our update service is mandatory to ensure the security of our servers. Automated safe updates available at no extra charge.Our update service is mandatory to ensure the security of our servers. Automated safe updates available at no extra charge.
SSL SupportIf your host provides free SSL certificates, or if you purchase one yourself, we'll support it by forcing HTTPS (the SSL-secured version of your site) for your entire site. We can also renew your free SSL certificates in case auto-renewal fails (a pretty common occurrence). All sites hosted on our wpXPRESS-managed cloud servers include fully-managed free SSL from Let's Encrypt or we'll configure the SSL certificate you've purchased elsewhere.AvailableRequiredRequiredRequiredRequired
Advanced Spam ProtectionWe use a 3-layer approach to avoiding incoming spam in your contact forms and comments. 1. The included Akismet Plus spam protection service ($60/yr value) automatically takes care of a lot of spam. 2. We add a "honeypot" field that catches lots of bots, but is not visible to humans to your forms. 3. We integrate reCAPTCHA when spam is getting past layers 1 and 2.N/AN/AIncludedIncludedIncluded
Monthly ReportsWe send you a monthly report with details like work performed, site uptime, malware scan results, PageSpeed and traffic analytics. For the Cosmic plan, we'll even send them weekly, if you ask.N/AN/AMonthlyMonthlyChoose monthly or weekly reports.

Over $2,500/yr of Plugins and WordPress Website Services Included!*

Premium WordPress Plugins

Woocommercecartabandonment
Mailpoet
Rafflepress
Allinoneschemarichsnippets
Socialsnap
Divi life logo new2
Flycart logo
Themify logo
Gravity forms
Wp reset logo
Pintopsolutions
Bbpowerpack
Adobestock
Smash balloon logo@2x
Sendgrid
Seedprod logo
Bbstandard
Cartflow
Elegantthemes
Shortpixel
Sigmaplugin
Notificationxpro
Commingsoonandmaintance
Shutterstock logo png
Kraken.io
Wpmanageninja logo
Depositphotos logo
Wp simple pay logo color
Contentviewspro
Brainstormforce
Bettergoogleanalytics

Save money by using our included premium WordPress plugin licenses such as Akismet Pro, iThemes Security Pro, All-in-One SEO Pack Pro, Starfish Reviews, WP Review Slider Pro, Gravity Forms, Simply Schedule Appointments, Divi Builder (& Theme), Modula Gallery, AffiliateWP, Restrict Content Pro, and Advanced Custom Fields Pro.

Premium Website Services

Better uptime
Flywheel logo horz blue bb7bdp

We also include best-in-class services such as Amazon S3 cloud backups, Sucuri malware & vulnerability scanning, Akismet spam prevention, WPCompress image optimization, UptimeRobot monitoring, GTmetrix pagespeed reporting, and Postmark email sending!