Frequently Asked Questions

About Our WordPress Maintenance Memberships

We have five plans to fit the level of care required for your website(s). For details, see our Member Care Plan page here.

All subscriptions are month-to-month or year-to-year. You can cancel your wpXPRESS membership at the end of any subscription term. We’ll probably be sad that we don’t get to work with you anymore, but we'll even help you move your website.

wpXPRESS-managed cloud hosting is included in all of our plans except the Basic Plan, which is "Bring Your Own Hosting". The Cosmic Plan includes a dedicated cloud server for your private use.

Of course. That’s one of the main things we do for our members: update your site's content. Your membership includes 1 hour per month of updates on the Lunar Plan, 15 per month on the Galactic Plan, and 60 per month on the Cosmic Plan. If you are on the Basic or Essentials Plan or just need more hours, VIP Support Hours are available for purchase.

Do you need to add a staff member? Just email us their photo, name, and bio. Need a new location added? Just send over the new address and store name. Want an urgent wording change? Shoot us an email. We take care of all that kind of stuff for you.

Anything that we didn't break, isn't a WordPress update or maintenance, and isn't an issue related to our hosting counts against your monthly support hours. If you need additional time, VIP Support Hours are available for puchase.

On the Lunar Plan, we can install and configure an email newsletter signup option on your website and integrate it with MailChimp. For Galactic and Cosmic members, we can install MailPoet or MailPoet Proallowing your website to manage both your mailing list and your newsletters without using an outside service.

Yes, we can manage all your websites. Our plans are set up for one website (except the Cosmic plan, which includes support for up to 5 WordPress sites), but you can add as many plans as you would like. There's even a 10% discount for your 2nd and 3rd site, and a 15% discount for sites 4+.

While we are not SEO consultants, we install and configure the All in One SEO Pro plugin* on your Titan or Interstellar plan site. This helps optimize your content for Google search ranking. If you already use an SEO plugin and prefer to keep it, can help you optimize its settings.

On our Galactic and Cosmic plans, claiming and optimizing your WordPress site's connection to social media sites and Google My Business is also covered.

If you need more advanced SEO, such as regular content writing, link building, etc., we can refer you to some great SEO companies and work with them to implement their strategy on your site.

Yes, we want the best fit for you or your company. So we’re happy to adjust your plan as needed. Just let us know, and we can get that taken care of for you.

We use Stripe for all of our website payments and subscriptions. Your chosen payment method will be billed monthly or annually on the same date you started your membership. You’ll also receive a receipt showing the date and amount billed. You can update your payment details via our payment portal link in our site's footer.

You can use any kind of credit or debit card processed via Stripe and ACH bank transfers.

We almost always respond within 24hrs to your initial request. Often we’re able to complete your task before we respond. We monitor your website for downtime and error messages, and our notification that we’ve fixed a problem might be the first you’ve heard about it. Requests that take more than an hour to complete, require additional information from you, or take you over your allotted monthly support time can take longer to complete.

wpXPRESS cloud hosting is included in all of our plans except the Basic Plan ("bring your own hosting"). We will work with you if you want to remain at your current provider. We will not, however, support sites hosted on GoDaddy, NameCheap, or any hosting provider owned by EIG. We've just found that dealing with their support for server-related issues, which occur more frequently with these providers, is more time-consuming and frustrating than it is worth for us.

The best and fastest way to reach us is through our Contact page.

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