How much does it cost?
Is there really no long-term contract?
All subscriptions are month to month. You can cancel your wpXPRESS membership at any time. We’ll probably be sad that we don’t get to work with you anymore. Other than that, there’s really no baggage to deal with if you decide membership is just not working for you.
Can I request changes to my website?
Do you do search engine optimization (SEO)?
We install and configure the All in One SEO Pro plugin* on your site. This helps optimize your content for Google search ranking. If you already use an SEO plugin and prefer to keep it, can help optimize its settings.
On our Titan and Lunar plans, we will help you claim and optimize your Google My Business and Facebook listings, plus 1 other such as Yelp or Angie’s list.
If you need more advanced SEO, such as regular content writing, link building, etc, we can refer you to some great SEO companies and work with them to implement their strategy on your site.
Do you do reputation management?
Can you incorporate an email newsletter for me?
How do I contact you?
Do you offer hosting?
Hosting is included in our Titan Plan.
Can I change my plan after I sign-up?
How will I be billed?
What types of payment do you accept?
What are your normal response and resolution times?
For normal-priority requests, we almost always respond within 24hrs. Often we’re able to complete your task before we respond. Other requests may take longer or more clairifcation from you, and so can take several days to complete.
What’s included in your unlimited edits?
What's the difference between the Lunar and Titan plans?
They are very similar, the main difference is that the Titan plan includes our cloud hosting as well. Since we get even more involved to manage and maintain your hosting, that plan costs a little more. But it means even less hassle for you.
If you’re happy with your hosting, then the Lunar plan is probably the best fit.
Are there limits to the tasks you can handle?
Will you support more than one site?
How does onboarding work?
What kind of security do you provide?
Do you manage Ecommerce websites?
Yes! We love WooCommerce and Easy Digital Downloads sites. We include licensing for WooCommerce and a variety of WC extensions in the Ecommerce Add-on to our Titan plan.
Do you manage Podcast websites?
Does it matter what hosting provider I use?
Where is your team located?
Our team is currently located in the United States and in the Philippines, which allows for round-the-clock support.